Thank you!

There is a term in this industry that most homeowners never hear until they need it: orphaned solar.

An orphaned system is one that still sits on your roof, still has warranties attached to it, and still needs occasional attention, but no longer has anyone responsible for taking care of it. The company that sold and installed it is gone, unreachable, or simply not interested in you anymore.

If that describes your situation, this guide explains exactly who is still on the hook for what, and how to get your system adopted by someone who will actually answer the phone.

If your solar system has stopped producing, thrown an error, or gone quiet on the monitoring app, you need someone local who can actually diagnose it and fix it. That is what we do.

We are Concentric Solar, a NABCEP-certified, licensed electrical contractor serving Southern Oregon. We repair and service residential solar and battery systems throughout the Rogue Valley, including systems we did not install.

You called the number on your contract and got a disconnected line. Or you found a news article. Or your monitoring app went dark and nobody has returned your emails in three weeks. However you found out, the feeling is the same: you spent a lot of money on a system that is supposed to last 25 years, and the company that sold it to you has vanished.

Take a breath. I want to tell you the most important thing right up front, because almost nobody explains this to homeowners in your position.